About us
[ Kratons: from Greek kratos, “strength”. The old and stable parts of continents. ]
DEVOTION FOR OUR CUSTOMERS
Who we are
Kratons is a small boutique travel agency, with a team that has 20+ years of experience in the industry. We are specialized in providing the highest level of personalized and experiential service, assisting our clients with the attention they deserve.
A PASSION MADE COMPANY
How everything started
The project came about during the first months of pandemic, when we had time to analyze in depth the weakest points of traditional travel agencies. We reflected on the uncovered needs and how travelers have changed, particularly after the pandemic. After long discussions further developing these ideas, we decided to gather a fresh, talented, experienced and diverse team for the sole purpose of offering the most satisfactory experience to our clients. We are proud to say we are different to your traditional travel agency.
The project came about during the first months of pandemic, when we had time to analyze in depth the weakest points of traditional travel agencies. We reflected on the uncovered needs and how travelers have changed, particularly after the pandemic. After long discussions further developing these ideas, we decided to gather a fresh, talented, experienced and diverse team for the sole purpose of offering the most satisfactory experience to our clients. We are proud to say we are different to your traditional travel agency.
CONNECTED TO YOU
Where we are
We are based in Madrid, with connections throughout Spain, Portugal and Morocco. We cover all segments of travel needs: tailor-made tours, corporate travel solutions, hotels, tickets, guides, etc. This integral service allows us to respond to any of the traveler’s needs, whether individuals, groups or corporations. We also focus on technology to offer the best customer service. You can contact us in the most convenient way for you: e-mail, whatsapp, phone or video call. We suit you from the very first minute.
Travel artisans
“I have a weakness for exotic places and passion for Iberian culture, wines and cuisine. I studied Tourism because I wanted to make the journey my home and sharing my knowledge and experience with people who enjoy travelling. I have lived abroad for several years and visited more than 30 countries. Although I have very good memories of each of them, I have a special connection to Spain, where I live, to Portugal, where I spent my childhood holidays, and to Morocco, where I learnt what feeling a country is.
My goal and commitment is to make people who travel with Kratons to say “I have seen more than I remember and remember more that I have seen” when they come back home. This is why I try myself new and different recipes in order to provide only the best experiences with our travelers. Nothing can be left to chance for success.”
“My background in technology makes me a bit atypical in the world of travel agencies. I believe technology applied to our services can be deeply transformative and guarantee the best possible experience for our clients. Yet, I share with the rest of the team a passion for traveling and customer service. After living in Switzerland and the US for years, I have friends originary from more than 20 countries. This helps me to everyday understand the specific needs of our travellers from multiple countries and cultures, particularly in the organization of events for small and big corporations. How can I help you?.”
ESCAPE WITH US
What we do
Kratons makes travel dreams come true, creating authentic moments and indelible sensations. We design private tailored trips full of enriching experiences that become cherished lifelong memories. We make the difference between a good trip and an outstanding one.
Travellers not tourists
Authentic travel experiences
We look for balance and beauty across each trip for both individuals and companies. Thus, after studying your request, preferences, needs, likes, dislikes and interests, we tailor make your journey. We look for the best options available based on your preferences, and provide our own touch to exceed your expectations. We are artisans of the journey and our masterpieces are exclusive and unique.
Travelers not tourists
Authentic travel experiences
We look for balance and beauty across each trip for both individuals and companies. Thus, after studying your request, preferences, needs, likes, dislikes and interests, we tailor make your journey. We look for the best options available based on your preferences, and provide our own touch to exceed your expectations. We are artisans of the journey and our masterpieces are exclusive and unique.
BE UNIQUE
Smart Travel
We are in constant contact with all our providers, looking for the best and latest options for our travelers. We have special agreements with hotels, guides and other providers so we can offer the best rates. You will not find our tours in any guide or brochure because they are tailor made from the very beginning. We reinvent the art of travel.
LOCAL EXPERTS
Escape The Ordinary
Our professional team not only knows about the region they work for, but they live there, having a real insight into the area and getting to know first-hand all the products that we offer and the local secrets. When we make a suggestion, we know what we are talking about. We want to advice you the most suitable options, to make the most of your time and to live more than you can see.
LOCAL EXPERTS
Escape The Ordinary
Our professional team not only knows about the region they work for, but they live there, having a real insight into the area and getting to know first-hand all the products that we offer and the local secrets. When we make a suggestion, we know what we are talking about. We want to advice you the most suitable options, to make the most of your time and to live more than you can see.
Why Kratons
8 REASONS TO CHOOSE US
Expertise
We know and love Spain, Portugal and Morocco. Our team provides the best of each destination and unlocks the local secrets.
Tailor-made
Personalized services for different travelers: couples, families, groups, honeymooners, corporations, students, pilgrimages and events.
Responsability
Caring for our planet is in our DNA. We work closely with our providers to create the most sustainable option for your budget.
Negotiated rates
Exclusive agreements with our providers allows us to offer lower prices, delivering the best value for your money.
Compromise
Your trip is our priority. We commit ourselves to provide end-to-end service from your first inquiry, throughout your trip and after you return home.
24/7 Assistance
We are always available during your trip, whether you need assistance, advice, or to let us know how your trip is going. Travel with peace of mind.
Rapid responses
Your time is precious for us. That is why you will always receive news from our team in less than 24 hours. We want to make things easier for you.
Live updates
Planning is critical, but sometimes changes are inevitable. We will keep you updated on real-time, providing all the details and any possible alternative available.
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