About us

[ Kratons: from Greek kratos, “strength”. The old and stable parts of continents. ]

QUIÉNES SOMOS

QUÉ HACEMOS

POR QUÉ KRATONS

CÓMO FUNCIONA

QUIÉNES SOMOS

Devotion for our customers

Who we are

Kratons is a new start-up tailor-made travel agency with more than 20 years of experience in the industry. We are specialized in providing the highest level of personalized service and experiential, assisting our clients with the attention they deserve.

A passion made company

How everything started

The project came about during the first months of pandemic, when we had time to analyse in depth the weakest points of travel agencies, the uncovered needs and new ones of travellers that would appear after several lockdowns or how to increase all those strengths that have worked so far and can be further built upon. After thinking and developing of these points, among others, we decided to gather a fresh, talented, experienced and diverse team for the sole purpose of offering the latest and best real traveling options and helping traveling lovers in order to ensure their total satisfaction in their trips with us. We are proud to say we are different to your average destination management companies.

Connected to you

Where we are

We are based in Madrid, with connections throughout Spain, Portugal and Morocco. We cover all segments of travel needs: travel planning, corporate travel solutions, hotels, handle tickets and array of travel products to better fit the travel´s needs, whether individuals, groups of corporations. Thanks to technology, you will be able to contact us the most convenient way for you, even, if you wish, by video call to make you feel as if you were in our own offices. We suit you from the very first minute.

Travel artisans

I have a weakness for exotic places and passion for Iberian culture, wines and cuisine. I studied Tourism because I wanted to make the journey my home and sharing my knowledge and experience with people who enjoy travelling. I have lived abroad for several years and visited more than 30 countries. Although I have very good memories of each of them, I have a special connection to Spain, where I live, to Portugal, where I spent my childhood holidays, and to Morocco, where I learnt what feeling a country is.
My goal and commitment is to make people who travel with Kratons to say “I have seen more than I remember and remember more that I have seen” when they come back home. This is why I try myself new and different recipes in order to provide only the best experiences with our travelers. Nothing can be left to chance for success.

Patricia Gonz

CEO & Founder

My background in science and technology makes me a bit atypical in the world of travel agencies. I believe technology applied to our services can be deeply transformative and guarantee the best possible experience for our clients. Yet, I share with the rest of the team a passion for traveling and customer service. After living in Switzerland and the US for years, I have friends originary from more than 20 countries. This helps me to everyday understand the specific needs of our travellers from multiple countries and cultures, particularly in the organization of events for small and big corporations. How can I help you?

Jorge G. Marques

CTO & Founder

QUÉ HACEMOS

Escape with us

What we do

Kratons makes travel dreams come true, creating authentic moments and indelible sensations. We design private tailored trips full of enriching experiences that become cherished lifelong memories. We make the difference between a good trip and an outstanding one.

Travellers not tourists

Authentic travel experiences

We look for balance and beauty across each trip for both individuals and companies. Thus, after studying your request, preferences, needs, likes, dislikes and interests, we tailor make your journey that includes your requirements and the best options available with our own style to exceed your expectation. We are artisans of the journey and our masterpieces are exclusive and unique.

Be unique

Smart Travel

We are in constant contact with all our providers, looking for the best and latest options for our travelers. We have special agreements with hotels, guides and other providers, making it easier for your budget. You will not find our tours in any guide or brochure because they are tailor made from the very beginning. We reinvent the art of travel.

Local experts

Escape The Ordinary

Our professional team not only knows about the region they work for, but they live there, having a real insight into the area and getting to know first-hand all the products that we offer and the local secrets. When we make a suggestion, we know what we are talking about. We want you to advice you the most suitable options, to make the most of your time and to live more than you can see.

POR QUÉ KRATONS

Why Kratons

8 REASONS TO CHOOSE US

Expertise

We know and love Spain, Portugal and Morocco. Our team provides the best of each destination and unlocks the local secrets.

Tailor-made

Personalized services for different traveller profiles: couples, families, groups, honeymooners, MICE, students, pilgrimages and events.

Responsability

Caring for our planet is in our DNA. We work closely with our providers to create the most sustainable option for your budget.

Negotiated rates

Exclusive agreements with our providers allows us to offer lower prices, delivering the best value for your money.

Compromise

Your trip is our priority. We commit ourselves to provide end-to-end service from your first inquiry, throughout your trip and after you return home.

24/7 Assistance

We are always available during your trip, whether you need assistance, advice, or to let us know how your trip is going. Travel with peace of mind.

Rapid responses

Your time is precious for us. That is why you will always receive news from our team in less than 24 hours. We want to make things easier for you.

Live updates

Planning is critical, but sometimes changes are inevitable. We will keep you updated on real-time, providing all the details and any possible alternative available.

CÓMO FUNCIONA

1

Get in touch with our team

2

Receive your itinerary

3

Adjust your plan

4

Confirm our offer

5

Accomodation reservations (deposit)

6

Other service reservations

7

Receive your trip documents

8

Balance payment

9

Your trip (24/7 support)

10

Feedback & keep in touch

Your trip under control

After more than 20 years helping travelers, we have implemented a very efficient system to improve your booking and travel experience. A multi-step process will keep you updated and help you to be in control of your own decisions on real-time.

QUIÉNES SOMOS

QUÉ HACEMOS

POR QUÉ KRATONS

CÓMO FUNCIONA